MOLLY MAID of East Phoenix is seeking a highly organized and detail oriented individual to assist the Operations Manager in performing various customer service, sales and office administrative responsibilities. This position requires someone with excellent communication and organizational skills to assist in managing the daily operations of the business, interact with existing customers and employees, as well as identify potential customer's needs and offer relevant services.
MOLLY MAID OFFERS:
- Starting pay is $31,200 or higher depending upon qualifications & experience of candidate, plus quarterly and annual incentive plans
- Enjoyable work environment with professional management who cares!
- 401(k) with employer matching
- Ongoing pay increase opportunities
- Paid Time Off and holidays
- Opportunity for advancement
- Family friendly hours/M-F hours will typically range between 7am- 5pm
Customer Service including, but not limited to;
- Answer incoming calls and online inquiries regarding our service
- Listen to and assess the needs of the caller and articulate appropriate Molly Maid services
- Respond, resolve, and follow-up with customer complaints and concerns
- Track, document and communicate all incidents with management
- Open the office and dispatch teams
- Setting cleaning team's daily routes schedules
- Process customer payments/invoicing
- Communicate employee disciplinary issues with management and fully document
- File, document and follow up on customer and employee communication and interaction
- Track office and cleaning supply inventory and purchase as needed
- Assist with supporting house cleaning teams out in the field
- Legally eligible to work in the United States
- Must pass a full background check
- Proven organizational, communication and problem solving skills
- Computer literacy and excellent typing skills
- Bilingual (Spanish/English) is highly desired but not required
- Valid AZ Driver license with a good driving record
- Previous experience in residential cleaning management is desirable
We look forward to meeting you and welcoming you to the Molly Maid family!
When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
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