Customer Service Representative Amherst, NY

Customer Service Representative

Full Time • Amherst, NY

Customer Service Representative

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

  • Receive incoming calls in professional and courteous manner
  • Schedule estimates & cleans
  • Perform marketing functions to sell additional work and earn business
  • Return customer calls, respond to customer complaints, and resolve breakage issues
  • Perform administrative functions including data entry, payment processing, and supply inventory
  • Assist with personnel management, including hiring and recruiting functions
  • Perform and support training activities for Home Service Professional
  • Perform in-home estimates and quality checks
  • Perform other duties as needed which may include cross-training in related positions

Job Requirements:

  • Minimum two years sales/customer service representative and office administration experience
  • Detail-oriented with solid computer skills including Microsoft Office
  • Strong written and verbal communication skills
  • Positive Attitude
  • Love working with people and strong interpersonal skills
  • Ability to multi-task, prioritize and manage time effectively
  • Team player who can also work independently
  • Natural problem solver for any unexpected challenges
  • Valid driver license with clean driving record.

Benefits:

  • No weekend or evening hours
  • Customer satisfaction incentive programs
  • Paid vacation days

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

 


Notice

Molly Maid LLC is the franchisor of the Molly Maid® franchised system. Each Molly Maid® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Molly Maid LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Molly Maid LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Molly Maid® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Molly Maid LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Molly Maid LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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WHAT OUR BRAND OFFERS*:

Generous pay
Earn the level of compensation that you deserve, including potential bonuses for quality work.
Family-friendly schedule
Enjoy a flexible schedule with enough hours to meet your needs while being there for your family when they need you.
No nights, limited weekends and holidays
Work hard during the week so that you can enjoy night, weekends and holidays with your friends and family.
Paid Training
Earn money while you learn and prepare to provide the best service possible for our customers.
Over 30 years of a job well done
Join an established and well-respected brand with a reputation of trust with the families served.
Great Perks & Fun Work
Enjoy access to a franchisee supplied car while you work, and earn bonuses and recognition. Have fun and be proud to work with the BEST cleaning service in town!