Customer Service Representative Glendale Heights, IL

Customer Service Representative

Full Time • Glendale Heights, IL

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Follow up with potential clients to schedule appointments and answer any questions about the cleaning process.  Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Bi-Lingual English / Spanish required.

Specific Responsibilities:

  • Receive incoming calls in professional and courteous manner

  • Follow up on Sales appointments or inquiries
  • Schedule estimates & cleans

  • Perform marketing functions to sell additional work and earn business

  • Return customer calls, respond to customer complaints, and resolve breakage issues

  • Perform administrative functions including data entry, payment processing, and supply inventory

  • Assist with personnel management, including hiring and recruiting functions

  • Perform other duties as needed which may include cross-training in related positions

 

Job Requirements:

  • Minimum two years admin experience

  • Two years experience with Customer Service / Sales
  • Strong written and verbal communication skills  

  • Detail-oriented with strong data entry skills

  • Positive Attitude

  • Team player who can work independently

 

Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!


Notice

Molly Maid LLC is the franchisor of the Molly Maid® franchised system. Each Molly Maid® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Molly Maid LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. The only employer is the independent franchisee who has listed its available positions on this website.

Acknowledgement

I acknowledge that each independent Molly Maid® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Molly Maid LLC nor its affiliates (“Franchisor”) have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. I further acknowledge that I will not be working on Molly Maid LLC’s premises, performing a specialty job on a production line and I may refuse to do work for the Franchisor or work for others. Molly Maid LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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WHAT WE OFFER:

Generous pay
Earn the level of compensation that you deserve, including extra pay for driving and bonuses for quality work.
Family-friendly schedule
Enjoy a flexible schedule with enough hours to meet your needs while being there for your family when they need you.
No nights, weekends, or holidays
Work hard during the week so that you can enjoy night, weekends and holidays with your friends and family.
Paid Training
Earn money while you learn from us and prepare to provide the best service possible for our customers.
Over 30 years of a job well done
Join an established and well-respected team with a reputation of trust with the families we serve.
Great Perks & Fun Work
Enjoy a company car while you work, and earn bonuses and recognition. Have fun and be proud to work with the BEST cleaning service in town!